Riverside Utilities Choose Accenture For SAP Billing Application

Riverside Utilities Private Limited (RUPL), a franchise of the Central Electricity Supply Utility (CESU), has selected Accenture to implement and manage  SAP’s billing application.

The three year agreement will include Accenture assisting RUP92166049L to run the solution which according to the release is tailored to enhance the accuracy and efficiency of meter readings and customer billing and collection processes.

This will help the company enhance its customer service, drive customer satisfaction and reduce complaints. It will also enable the company to better control electricity leakage and more closely monitor its distribution,’’ said the release.

“In order to do provide our services in a cost-effective way, whilst also keeping pace with our customers’ rising expectations, we need a billing system that is robust, agile and able to support our growth agenda. We selected Accenture for the implementation due to its extensive experience with integrating SAP solutions and its vast knowledge of the utilities industry,’’ said SS Vashisht, VP Operations, RUPL.

“The challenge faced by regional utilities like RUPL is two-fold; first energy losses tend to be quite high, due to commercial and technical leakage; and secondly they have to service a large population of customers in remote regions. This new billing solution will help RUPL better manage these costs, while also driving improvements to its customer service,’’ said Sandeep Dutta, MD, Accenture Utilities.