BMC deploys SAP Solutions for better citizen services

With a vision to improve quality of life through better administration and citizen services, Bhopal Municipal Corporation (BMC) chooses SAP solutions to automate and centralize public service offerings. Available in Hindi, the solutions will help BMC manage and streamline day today functions including marriage certificates, birth and death registrations, city infrastructure development and open space management including roads, parking, traffic signals, community halls and schools.

SAP solutions will also streamline permits, health services, water supply, lake conservation and tax collection. Bhopal’s project is a milestone for the SAP Urban Matters program, premised on the idea that improving livability, simplifying government and nurturing local economies are key foundations for a city’s long-term success.

“Our vision is to make our services accessible to every citizen in the language they speak and understand,” said Tejaswi Naik, Commissioner, Bhopal Municipal Corporation. “With the adoption of this technology, we are quickly transforming into one of India’s first Municipal Corporations to formulate, promote and leverage technology at a grassroots level for the benefit of citizens in general and, specifically, the underprivileged.”

BMC plans to deliver citizen services through project CityApp that aims to develop an SAP mobile app that will provide an easy access point for city services and will help citizens navigate through city services, stay informed and engage with their neighbors. Envisioned to be available on multiple leading mobile platforms, project “CityApp” is intended to simplify citizens’ day-to-day interaction with the corporation on the mobile platform of their choice.

The program addresses and supports the fundamentals of good government by empowering public officials to be more productive, increasing community engagement and openness, driving innovation around government service delivery and improving urban resilience to help public safety and security.

Implemented in partnership with Deloitte, the solutions portfolio chosen by BMC includes the SAP ERP application, the SAP Enterprise Portal component, SAP for Public Sector solutions and SAP Mobile Platform. The software will provide BMC the right mix of technology solutions needed to automate and centralize end-to-end public service offerings in the city and achieve seamless integration of their citizen-facing services and back-office functions.