Tata Communications Launches RoamPlus for Mobile Network Operators

Tata Communications, launched its RoamPulse platform, a real-time roaming intelligence service that allows mobile network operators to improve their customers’ roaming experience and make their business more efficient. RoamPulse provides real-time monitoring, reporting and alarming of all roaming traffic and answers the growing market problem of undetected roaming issues. These issues can cause significant commercial loss for mobile operators, trigger customer churn and negatively affect market perception. RoamPulseTM is integrated with the world’s largest mobile on-net SS7 signaling network.

Using RoamPulseTM operators can deliver a superior roaming experience to their customers by proactively identifying problem areas and reducing the number of service outages. For consumers, RoamPulseTM paves the way for a seamless roaming experience – anytime, anywhere – with better availability across voice, messaging and 2G/3G and 4G/LTE.

Jeff Bak, Vice President of Mobility Solutions at Tata Communications, says, “Tata Communications recognised a growing need in the mobile operator market for a hosted and managed roaming intelligence tool covering all roaming interfaces, which is why we developed RoamPulse. The depth and breadth of our network means that Tata Communications is well-placed to provide operators with a single tool for all roaming troubleshooting, ultimately providing them with faster intelligence and helping them to deliver higher quality service to their customers. This is an important milestone in Tata Communications’ development, as we introduce another service to help mobile operators improve subscriber experience.”