Dell India Launches Proactive and Predictive Automated Support for PCs and Tablets

Dell has announced the launch of its flagship ProSupport Plus support service for its complete range of commercial client solutions in India, which includes PCs, notebooks, workstations andtablets. Through the introduction to SupportAssist, technology Dell is the first and only company in the industry to offer proactive and predictive automated support for issue prevention and resolution for end-user systems, the company claimed in a press release.

ProSupport Plus for PCs and Tablets is available to customers and channel partners in 66 countries and 19 languages. ProSupport has been available to Dell’s customers and has delivered fast response with highly trained engineers available around the clock and around the globe to quickly resolve issues, maintaining a high level of productivity and minimizing disruption.

ProSupportis an existing service with benefits such as accidental damage repair for drops, spills and surges; retention of hard drive after replacement; access to a dedicated Technical Account Manager and support history and contract reporting on a regular basis, rolled into one package.ProSupport Plus includes the new SupportAssist.

The press release mentioned some of the features of ProSupport Plus as under:

Proactive and predictive automated support enabled by Dell’s SupportAssist monitoring technology
In-region 24×7 priority access to ProSupport engineers
Self-service case management and parts dispatch via Dell’s TechDirect portal, mobile application or API
Workflow management for support cases that enables customer and partner technicians to deliver proactive and predictive support with Dell
Coverage for drops, spills and electrical surges to protect hardware investments
Hard drive retention after replacement to ensure data control
A dedicated Technical Account Manager who serves as a single point of accountability and provides monthly reporting for customers with 1,000 or more ProSupport Plus systems