D-Link extends the direct customer service pan-India

D-Link announced that it is extending its ‘D-Link Direct Service – DDS’ (started in mid-2013) to C and D class cities in India. D-Link Direct Service is a one-stop service solution that offers ‘Service at doorstep’. Now with D-Link Direct Service (DDS) in action the customer hassle of going to the nearby service center with the faulty product unit & then going back to collect the repaired unit will be eliminated.D-Link will arrange for the product to be picked from customers’ door-step & will have it replaced with a working model there and then. Once a complaint is logged into the system, the customer will also receive a SMS stating the status of the advance replacement unit dispatched.

The D-Link Direct Service with its new Regional model will be backed by D-Link Service Centers(DSC) along with D-Link Service Partners (DSP) & D-Link Authorized Collection centers (DAC). With presencein over 150 cities, DDS will now offer faster and reliable service to customers across India. All Regional DDS Centers are equipped with state of the art BGA (Ball Grid Array) facilities to support quick resolution. D-Link Direct Service (DDS) benefit can be availed on all D-Link ADSL Broadband, Wireless and selected 3G Life Style Products.