New Polycom Services for Workplace Collaboration

Polycom, Inc. announced new services designed for adoption and protection of unified communications and collaboration investments. One of the new unique innovations, Polycom® RealAccess™ services delivery platform, puts personalised and near-real-time data at IT managers’ fingertips through a secure, cloud-based portal, giving them the power to analyse, manage and make evidence-based decisions about their collaboration environment.

Polycom also has broadened its Managed Services offering to meet the needs of customers who want to outsource all or part of their video collaboration investments. The expanded offers cover the Polycom® RealPresence® Platform (video infrastructure) and endpoints through state-of-the-art monitoring, management, hosting and transformation services, allowing IT departments to spend more time on their strategic priorities, the press release said. Polycom Managed Services proactively monitors, detects and resolves new issues or threats to current infrastructure, while offering robust reporting and diagnostic tools that are designed to create efficiency and maximise return on investment. The new offerings also gives customers the ability to choose the level of service they need.

Organisations of any size adding enterprise voice to their Microsoft Lync (Skype for Business) deployments and using Polycom® VVX® business media phones will now have the benefit of Polycom’s support and expertise with Polycom VVX Services for Lync.

The Polycom RealAccess services delivery platform and Polycom Managed Services are globally available from Polycom and certified partners. Polycom VVX Services for Lync will be available mid-2015.