ZyXEL Appoints F1 for Support Centres in 72 Cities across India

ZyXEL has appointed F1 for Support Centres in 72 cities across India. All state capitalsand several class-C and class-D cities are covered in the new plan. Apart from this, the company has revitalized its website by making it more user friendly and has increased the call centre timings from 8 hours to 12 hours, according to a press release.

Vice President MadhukarSwayambhu apprises, “ZyXEL is in the market for the last 25 years. We have realized that there is much more that consumer expects from us. Earlier the RMA was centralized, and now we have decentralized it to 72 locations across the country. This will leverage a great customer satisfaction.”

Previously, ZyXEL had four regional support centres. “Since we are covering every state capital, it will obviously benefit the large consumer market in that state. In addition to that we have increased the number of hours and agents for our call center and redesigned the support center on our website,” said Mr. Swayambhu.

The company said that the changes brought about by ZyXEL is based on the inputs from a 6 month long user survey by the company. The decision is taken considering the changing mindset regarding the service in organizations and the increasing importance it plays in supporting the business growth.

F1 Info Solutions and Services, a 1neoteric Group company, is one of India’s largest pure-play neutral service provider offering post-sales support and allied services to millions of customers of leading ICT companies in India.