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Flydubai to enhance customer experience with NIIT Technologies

NIIT Technologies Limited  has today announced a long-term strategic agreement with Dubai-based airline flydubai.

The agreement will enable flydubai to build airline-specific IT systems catering to all facets of its business. This will support flydubai’s programme to deliver an enhanced passenger satisfaction.

NIIT Technologies plans to deliver these services through its state-of-the-art Global Delivery Center at its campus in Greater Noida. This will include a dedicated ‘Testing Center of Excellence’ for flydubai. In addition, NIIT Technologies will provide support on software development projects with data center services through its Infrastructure Management Services.

Commenting on the announcement, Ramesh Venkat, Chief Information Officer of flydubai said: “We remain committed to providing a great travel experience for all our passengers through advancements in technology and improvement in our operational efficiency. This appointment will not only help us to prepare for our next phase of growth but will enable us to remain flexible and adapt to changes in travel patterns in the market.”

Deepak Khosla, President, APAC/ANZ, NIIT Technologies stated that, “Through this association we look forward to delivering exceptional experience for the flydubai passengers. Given our proven expertise in travel and transportation domain and managing large scale projects for some of the leading global airlines, we are confident that our services will support flydubai in its growth.”

About flydubai:

Dubai-based flydubai strives to remove barriers to travel and enhance connectivity between different cultures across its ever-expanding network. Since launching its operations in 2009, flydubai has:

  • Created a network of more than 95 destinations in 45 countries, with 18 new routes announced in 2015.
  • Opened up 67 new routes that did not previously have direct air links to Dubai or were not served by a UAE national carrier from Dubai.
  • Built up a fleet of 50 new aircraft and will take delivery of more than 100 aircraft by the end of 2023, all of which will be Boeing 737-800s.

In addition, flydubai’s agility and flexibility as a young airline has enhanced Dubai’s economic development, in line with the Government of Dubai’s vision, by creating trade and tourism flows in previously underserved markets.

 

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