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Tata Teleservices (TTSL) is an acknowledged leader/ one of the leading players in the Enterprise space providing integrated voice, data and managed services to large, medium and small enterprises across India. TTSL has been steadily building its enterprise product portfolio to provide one-stop-shop experience for delivering ICT solutions to large as well as SMB customers across the country. The company’s depth of experience and domain expertise enables enterprises to accomplish more through a broad range of communication solutions.
Technology is no longer the back office function it was once. In many cases, it is core to the business proposition offered by the enterprise. Disruptive technological forces such as social, mobility,cloud etc are playing aubi quit ousroleinre defining business capabilities and thought leadership. We’re currently living in the digital age, wherein technologies are reshaping relationships between customers and companies and blurring the boundaries between industry sectors. Organizations have to reinvent not only their operating models, but in many cases their business models as well, just to survive.
‘Going Virtual’, ‘Going Mobile’, and ‘Going Social’ are three mega trends that are creating a world of opportunities for organisations to effectively and efficiently connect with their customers, employees and ecosystem partners. As users embrace a plethora of new devices, there isa convergence of IT and mobile applications as the users want to access business applications on their mobile devices. Businesses across India have also begun to see the value of social media to not only engage with customers and employees but also as a platform to collaborate for developing new ideas and services. Cloud deployment is also going to rise as it reduces the risk of investment and helps avoiding technological obsolescence.
Tata Docomo, as an integrated technology specialist, has moved beyond providing just traditional voice and data services to enterprise customers. The company now provides solutions across ICT, IoT,cloud and mobile applications domain, among others. Going digital requires multiple components to work together seamlessly, which is more often than not, a major challenge. At Tata Docomo, we under stand both the digital and the connectivity space and enable companies to manage change effectively by taking end-to-end ownership of the entire solution, be it devices, applications and of course, connectivity. Enterprises are embracing and experiencing an overwhelming revolution, and Tata Docomo stands by its customers all along, making every move, a little easier.
We have recently launched two products –
(1) Call Register Service- enables tele-voting, lead generation, market surveys, field force reporting, constant customer interaction and crucial customer interactions. This service enables seamless connectivity via a toll free number, with three sub-services – SMS, Interactive Voice Response (IVR) and call back. These three services are supported by the cloud storage system, where the user will also have assurance of data security through a username and password. Some user cases for this are tele-voting through the television, call back option from banks and feedback for restaurants.
(2) PhotonMax WiFi DUO – It is a plug-and-play USB device which comes at varying speed and download option, supported with wireless wifi connectivity. It enables connectivity with up to 5 devices simultaneously, and has 4400mAh in-built power bank for charging purposes.
