HCL Services Expands Strategic Partnership with Aspect Software

 To offer Aspect’s complete Contact Centersolutions to India, Middle East and Singapore enterprises

Aspect Software, a leading provider of fully-integrated consumer engagement, workforce optimization, and self-service solutions, announced it is expanding the scope of its alliance with its partner HCL Services, a subsidiary of HCL Infosystems, a premier IT Services, distribution and digital solutions company. Under the new agreement, HCL Services will continue to drive growth in their contact center business by offering Aspect’s completesolutions and services portfolio in Singapore and Middle East regions, besides the existing partnership in India.The expanded relationship is part of Aspect’s continuing strategy to bolster its global channel presence.

HCLServices will resell Aspect’s contact center solutions including Unified IP (UIP), Self Service and Aspect Workforce Optimization (WFO). The new offerings will further broadenHCL Services’ solutions portfolio, bolstering its ability to offer the right solution to help organizations achieve the business outcomes they need to remain competitive.

“We are delighted to strengthen our partnership with Aspect to offer their fully-integrated contact center solutions – including UIP, Self Service and Aspect WFO –to offer superior experience to our customers. This is in line with our mission to add utmost value to our customers by providing them the choice of best-in-class solutions through leading edge capabilities and solutions, thus accelerating their digital transformation”, commented Madhavan P, Senior Vice President – Office Automation, HCL Services Ltd.

According to a recent Frost & Sullivan report, the Asia-Pacific Contact Center applications market has been slowly and steadily growing at an annual CAGR of close to 7 percent, driven by the demand for better customer experiences. Investments in Contact Center applications are expected to grow faster across verticals like retail, banking, insurance, hospitality, government, healthcare & others. With this, there is also a surge in demand to engage with technology experts who can deliver solutions beyond software.

“For years Aspect has been a trusted custodian of IT investments for enterprises across globe. Our relationship with HCL is now vigoured with a larger solution portfolio to resell, where we aim to work with enterprises and help them deliver exceptional customer experiences through innovative Omni-channel and self-service solutions. Our complementing synergies will fulfill the complex requirements of any Contact Center, with Aspect delivering full-feature customer engagement solutions and HCL serving the integration needs,” commented Sanjay Gupta, HeadCloud Business- APAC & ME and MD-India & Middle East, Aspect.

Shilpi Puri, Senior Director- Strategic Alliance & Partners, APAC & ME, Aspect says, “Our Partners have helped sustain, enrich & grow our customer footprint across the region, through years of quality solutions & services. We look back at our partnership with HCL with a strong sense of pride & gratitude for the partnership we share & the business we grow together.  We are not only pleased to strengthen our existing partnership in India but we are excited to take this partnership to other regions. HCL, with its strong global presence and technology solutions, will enable us to offer end-to-end solutions in the customer experience space, and we look forward to a long and successful partnership.”