BMC Positioned as a Leader in the Gartner Magic Quadrant for IT Service Support Management for Third Consecutive Year

BMC’s Remedy received the highest product scores in four of the five use cases for ITSSM Tools in the Critical Capabilities Report

BMC, the global leader in IT solutions for the digital enterprise, today announced that Gartner Inc. has positioned BMC as a Leader for the third consecutive year in the August 24, 2016 Magic Quadrant for IT Service Support Management Tools (ITSSM).¹ BMC is positioned the furthest for Completeness of Vision in the Leaders quadrant.

“We’re thrilled to be recognized by Gartner in the Leaders quadrant for the third consecutive year, again for being positioned the furthest completeness for vision,” said Robin Purohit, group president, Enterprise Solutions Organization at BMC. “This report validates why more customers are choosing BMC’s Remedy 9 as a smart, beautiful, and powerful service management platform as a foundation for their digital transformation.”

In addition, Gartner released its Critical Capabilities for IT Service Support Management Tools, 2016.² BMC’s Remedy received the highest product scores in four of the five use cases for ITSSM Tools in the Critical Capabilities, including Intermediate-Maturity I&O, High Maturity I&O, Basic Digital Workplace ITSSM, and Advanced Digital Workplace ITTSM.

Gartner, “Magic Quadrant for IT Service Support Management Tools,” by Chris Matchett, Katherine Lord and Rich Doheny, August 24, 2016
Gartner, “Critical Capabilities for IT Service Support Management Tools,” by Chris Matchett and Katherine Lord, August 24,