The Future of Smart Home Technology – Part 2

2017 was the year of the smart home. Controlling your home’s thermostat, lights and security systems remotely via smartphone is no more a dream, it’s a reality which is happening now as you read this article. With Google Home, Alexa and Amazon Echo becoming more common than ever, 2018 holds even more promise for the smart home industry. Zion Market Research predicts it will reach $53.45 billion by 2022.

The probable next big thing in smart home technology will be sharing the data of homeowners with businesses. Setting the lights and preferred temperature for your arrival or having your fridge order the food you need is what is coming soon. The data that you share with the smart devices will be of great interest to the companies that build such products.

AI is set to disrupt the home and with technology becoming much more efficient, we will be able to control everything from appliances to radio volume to security from one central place. We eventually won’t need to manually control anything as AI develops because these devices will automatically adjust to our preferences.

There is an opportunity for forward-thinking companies to use customer service as a differentiator as more and more smart home devices enter the market. Ranging from basic troubleshooting to privacy concerns, an IoT environment can present a number of challenges for consumers. Companies will be able to stand out if they are innovative and knowledgeable about delivering customer service excellence.