How to Choose the Right Cloud Service Provider – Part 3

The process of selecting a Cloud Service Provider (CSP) can be a daunting task. What aggravates the process is the absence of a common framework for assessing it, combined with the fact that no two CSPs are the same. You will want to evaluate the options that different providers offer and look at how they would support your unique business characteristics and objectives as you determine which cloud provider(s) you will use. The principal elements to consider for almost every company are as follows:

Service Levels

When businesses have strict needs in terms of availability, response time, capacity, and support, this consideration is essential. Cloud Service Level Agreements (Cloud SLAs) are an important element to consider when choosing a provider. It’s vital to establish a clear contractual relationship between a cloud service provider and a cloud service customer. Keeping in mind the GDPR regulations, particular attention should be paid to legal requirements for the security of data hosted in the cloud service. You need to be able to trust your cloud provider to do the right thing but also have a legal agreement ready that will back you up if something goes wrong.

Support

Quick and accessible support is an important factor. If it is only through a chat service or call centre, it may or may not be acceptable to you. In other cases, you may have access to a dedicated resource who may or may not come with time and access constraints. Ask questions up front about what level and form of support you will have access to before you choose a cloud provider.

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