The 9-Point Checklist to Choose a SaaS Solution – Part 3

Choosing a SaaS solution is a gigantic decision. You need to put each potential product through the traditional process of choosing a solution. We’ve put together a list of 9 key things to look out for when choosing a SaaS, let’s take a look.

Is It Future-proof?

When we talk about headless and decoupled content management, it is good to adopt a SaaS solution that fits into at least one of those categories in some way. You will want your solution to be able to deliver content wherever you want it to appear as new devices and channels emerge over the years.

Is The Service Level Agreement Fair?

You will need to sign an SLA while opting for a SaaS product. This primarily means outlining the commitments that the vendor undertakes and the penalties they will incur if they fall short. Make sure the SLA is in place and aligns with your brand requirement. If not, don’t shy away from asking for amendment.

What’s Customer Support Like?

Last but definitely not the least, get hold of how the vendor performs when it comes to client support. Quick response and 24*7 support are key factors. To gain insight, reach out to existing or past clients.

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