Genesys Celebrates Partner Success at 2022 APAC Partner Conference

During the 2022 APAC Virtual Partner Conference, Genesys honored its partners with multiple partnership excellence awards for their demonstrated achievement in enhancing and elevating the customer experience (CX) and delivering better business value to clients across the region. These awards were given to the partners in recognition of their dedication to quality, devotion to customer experience, and expansion of the Experience-as-a-Service market.
CS Infocomm Pvt Limited. was named the ‘India Partner of the Year,’ and Tata Communications Limited. was named the ‘APAC Disruptor Partner of the Year,’ based on the achievements of partners during the fiscal year 2022. By employing Genesys technologies, these winning partners have effectively offered best-in-class customer products, specifically personalizing services to each individual customer, and coordinating empathic customer experiences at scale.
During the fiscal year 2022, more than 70 percent of Genesys customers used the company’s public APIs to customize the customer experience to meet their unique needs. Partners are essential in identifying and curating a selection of integrations and applications that solves unique customer challenges while delivering significant business impact. In the fiscal year Genesys had more than 50 percent of new bookings influenced by partners and an increase to the number of partners in the AppFoundry Marketplace by more than 35 percent year-over-year.

Harnessing the AppFoundry ecosystem
Given that India is one of the world’s major start-up hubs, Genesys AppFoundry has a huge opportunity there. The Genesys AppFoundry is the biggest dedicated marketplace for customer experience solutions in the industry. The objective is to provide the most usable solution-centric marketplace for all Genesys platforms in one spot, with over 500 AppFoundry solutions offering clients additional AI, Digital, and WEM capabilities. By joining the broad and inventive marketplace, all innovators have the potential to engage with Genesys, answer user requirements, improve customer experiences, and reach new audiences.
Genesys APAC Partner Award Winners for Fiscal Year 2022:
• India Partner of the Year: CS Infocomm Pvt Limited.
• APAC Disruptor Partner of the Year: Tata Communications Limited.
• Australia Partner of the Year: Nexon Asia Pacific
• New Zealand Partner of the Year: Spark New Zealand
• Greater China Partner of the Year: eSOON China Limited.
• Japan Partner of the Year: Global TaNK Co., Limited.
• Korea Partner of the Year: GS Neotek
• SEA Partner of the Year: PT Phincon
• APAC Migration Partner of the Year: QPC
• APAC New Partner of the Year: Customer Driven Solutions/ Beyond CX
• APAC Cloud Partner of the Year: Telstra
• APAC Partner of the Year: NEC Corporation
• APAC Marketing Impact Partner of the Year: FUJITSU Limited