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Schneider Electric has announced a collaboration with Claroty, the leading security company for cyber-physical systems in industrial, healthcare, and commercial environments, to offer Connected Services enabled by the Cybersecure Remote Connection.
Maintaining cybersecurity for physical assets is a critical issue.
Jessica Owen, APAC Connected Services Lead, Schneider Electric, said, “Without a cybersecure way to connect, services teams were limited to either providing support from a distance via phone or taking the time and expense to travel onsite. The joint solution with Claroty provides an avenue for support teams to see and analyze as much information as they would have access to when arriving on-site, but at the speed of our modern digital world.”
All access is controlled by the customer, and IT managers appreciate that the connection data is transparent. Claroty’s end-to-end encryption and secure authentication improve overall system security.
The Cybersecure Remote Connection connects customers to the experts behind Schneider Electric’s Digital Services in real time. Prompt problem resolution translates into millions of dollars saved in production optimization for industries such as manufacturing, energy generation, and mining, minerals, and metals (MMM). When problems cause downtime, even more money is at stake: unplanned downtime is estimated to cost industrial manufacturers $50 billion per year (Deloitte).
Once activated, the Cybersecure Remote Connection acts as a frictionless, reliable, and highly secure remote access gateway to the OT environment, letting Schneider Electric experts operate remotely.
Reduce MTTR with Connected Services
Connected Services provide a clear advantage by significantly reducing mean time to repair (MTTR) in a number of ways:
Instead of relying on traditional over-the-phone verbal communication methods when an alarm alerts operators to a problem and they call for support, customers can activate the Cybersecure Remote Connection, and their Schneider Electric support engineer can begin resolution activities immediately upon logging in.
Many issues that would previously have necessitated the additional time and expense of travel can now be resolved quickly and efficiently via the Cybersecure Remote Connection’s virtual portal. In cases where on-site attendance is still required to resolve the issue, the support engineer can arrive at the plant already knowing the full scope of the problem and equipped to resolve it more quickly.
The Cybersecure Remote Connection also enables ongoing system health checks. Experts from Schneider Electric’s Connected Services team can log in as often as a customer wants to run a health check and proactively address issues.
Schneider Electric’s Connected Services Help Customers Maximize Value
To remain competitive, businesses today rely on digital, connected technology. Schneider Electric’s digital service offerings are designed to help customers get the most out of their connected assets. Expert engineers use their expertise and cutting-edge technology to analyze data and proactively identify intervention areas that can provide the most value to customers. The Claroty Platform adds another layer of collaboration between customers and Schneider Electric’s digital service experts, allowing for even faster, more efficient, and always secure collaboration.
The rate of Internet-connected devices connecting people-to-people, people-to-devices, and devices-to-devices is rapidly increasing as a result of digitization. Schneider Electric’s Connected Services assist customers in maximizing the value of their connected assets. We can provide reactive, proactive, and predictive maintenance for connected assets by utilizing cutting-edge technology in a cybersecure connection and leveraging our expert engineers. We can help customers avoid unplanned downtime and maximize plant and asset efficiency by managing maintenance activities on a daily basis and predicting hardware failure.
Schneider Electric’s digital offerings continue to evolve and grow in order to support customers’ ongoing digital transformation, and Cybersecure Remote Connection is the latest addition.
