GoTo Partner Network Now Includes GoTo Resolve for MSPs

GoTo, the all-in-one business communications and IT support platform, has announced a new GoTo Resolve offering designed for Managed Service Providers (MSPs). The offering was created expressly to address channel partners’ most pressing concerns, enabling enterprises to streamline setup and day-to-day operations, develop their business, and serve small and medium-sized businesses (SMBs) safely.

IT Support and Management Designed for Managed Service Providers

GoTo Resolve for MSPs enables Managed Service Providers to meet the increasing needs of today’s SMBs by providing seamless, rapid, and flexible assistance at an affordable price. The solution includes MSP-specific account administration and reporting features, Professional Services Automation (PSA) integrations, and modern Remote Monitoring and Management (RMM) capabilities, all with GoTo’s best-in-class remote support tools to easily support and troubleshoot clients’ IT assets. GoTo Resolve for MSPs is also underpinned by a first-of-its-kind zero trust security architecture within an RMM solution, protecting MSPs and their customers against increasingly common software supply chain assaults.

Key features of the new offering include:
• Remote Monitoring & Management to access, control, and troubleshoot device, network, and infrastructure issues across iOS, Android, Windows, and MacOS systems.
• Multi-Tenancy Administration enables the separation of managed clients into distinct accounts, while allowing cross-account management through the GoTo Admin partner portal.
• Professional Services Automation Integrations with industry-leading Datto Autotask and ConnectWise Manage solutions to streamline setup and user provisioning.
• Endpoint Protection Software allows MSPs to provide an additional layer of security and added value to their clients, with an integration with a leading cybersecurity software provider available soon.
• Configurable Reporting enables managers to view clients’ assets, health, performance, and customer networks individually or grouped by category to understand trends and proactively mitigate potential issues.