Seven Trends that will Transform Automation in 2023

Every Indian organization’s journey toward digital transformation is increasingly reliant on automation. 84 percent of Indian firms want to ramp up their robotic process automation (RPA) activities or reach an enterprise-wide RPA deployment by 2025, according to the IDC APJ Automation Survey 2022, which was commissioned by UiPath.

The company said that the rise of the digital workforce and the digital skills rollout will be among the seven big trends that will reshape how India works from 2023.

Automation becomes the new way of operating and innovating

The C-suite has come to see and appreciate the real potential of automation in fostering corporate value and transformation. Automation that is implemented across the entire company improves productivity and efficiency by 40 percent more than automation that is implemented piecemeal. Elevating automation increases its impact, which improves the customer and employee experience, adds more value, and generates more income. According to the UiPath-commissioned IDC APJ Automation Survey 2022, 88 percent of Indian enterprises concur that automation would be essential for business excellence, customer experience, and competitive performance during the next three years.

Automation will counteract growing labor and inflation pressures

Automation assists executives in overcoming difficult financial difficulties, such as lowering expenses and attracting and retaining top people. Another UiPath poll found that 85 percent of respondents thought automation may lower attrition and draw in new employees. Numerous areas can benefit from automation: Organizations can increase employee productivity while improving the work environment to attract (and retain) top talent by increasing their automation efforts. In the upcoming years, executives will understand that outworking inflation is the greatest strategy. To close workforce deficits, 78 percent intend to increase their automation investments. Automation can enable teams to accomplish more with the same resources in both scenarios. The report states that 82 percent of employees in India want to see more operational efficiencies and simplified processes.

Digital CIOs step-up automation to meet new goals

Automation is essential to CIOs’ goals as they create a new, digitally oriented foundation for organizational success. 90 percent of CIOs said their position has extended into new areas like analytics, ESG, talent acquisition, and sales and marketing, according to the Global Study of CIOs, August 2022. These are the main areas they have been investing in to reveal those advantages: cybersecurity, cloud, data, and AI. Automation is already being recognized by CIOs as the new essential tool in their toolbox, boosting the other tools in addition to providing its own advantages. In fact, 54 percent of CIOs automate business and IT activities to increase revenue, according to a survey by Foundry.

Process mining and automated testing become must-haves

To uncover bottlenecks, inefficiencies, and possibilities for improvement across entire systems, workflows, and departments, emerging automated discovery tools like process mining and task mining now apply cutting-edge AI to system logs and users’ work patterns. According to the CIO’s 21st Annual State of the CIO poll, 82 percent of executives think process mining improves the results of automation. Then, even before you automate them, you may use this crucial data to develop new or more valuable processes.

Low code becomes a top priority for automation and AI

The good news is that modern automation platforms provide distinctive low- or no-code capabilities, allowing users to work with straightforward drag-and-drop visual interfaces rather than challenging programming. When businesses use citizen development programs, 29 percent more procedures automate, according to a September 2022 IDC analysis. Now, users of all skill levels may create more of the distinctive automation, data models, and apps they require fast and effectively.

New AI-powered innovations push automation’s boundaries even further

Emails, calls, chats, and service tickets all include unstructured content that can be extracted by Advanced Communications Mining and converted into useful information for Natural Language Processing (NLP) model training. Natural Language Processing is expected to grow at a 39 percent CAGR through 2030, according to a Precedence Research estimate from 2022. In-depth consumer insights will be acquired when common queries and requests are automatically handled.

Rounding out digital skills becomes a hot issue for HR and IT leadership

According to the IDC APJ Automation Survey 2022.022, just 46 percent of Indian firms now perform reskilling and upskilling across teams and units, therefore organizations will need to build an extensive training and development plan that focuses on doing so. Indian respondents also emphasized that collaboration with IT (54 percent), clearance from senior leadership (20 percent), and clear instruction on best practices (14 percent), are the critical needs for successful deployments as more firms integrate automation in the work of non-IT sector personnel. Each team member will need to have access to new digitally focused abilities. To hire, train, and upskill these new types of workers, HR and IT departments will need to collaborate; this collaboration will place less emphasis on transactional and repetitive tasks and more emphasis on maximizing the benefits of automation initiatives.