Kyndryl Introduces Experience Management Service to Enhance Customer Business Outcomes

Kyndryl has unveiled its Kyndryl Experience Management as a Service, a comprehensive digital workplace offering. This service aims to assist customers in effectively planning, implementing, and achieving tangible business results from their technology services.

Kyndryl’s Experience Management services bring together Kyndryl Vital’s design-led collaboration, Kyndryl Consult’s knowledge and expertise, and Kyndryl Bridge’s integrated AIOps and automation. This integration provides customers with a seamless approach to envisioning, designing, adopting, managing, and continuously optimizing their technology environments.

In a rapidly evolving digital landscape, the traditional one-size-fits-all approach to managing and measuring digital workplace experiences no longer suffices. Ivan Dopplé, Senior Vice President of Global Digital Workplace Services Practice, Kyndryl, stressed that customers require a flexible approach tailored to their specific needs. This approach empowers them to effectively manage, measure, and derive value from their essential technology services to meet their business objectives.

Kyndryl’s Experience Management as a Service offers a versatile and dynamic model that distinguishes it from standardized competitive solutions. Instead of locking customers into a pre-packaged solution, it offers a modular implementation model, granting greater flexibility and choice.

Amy Loomis, Research Vice President of Future of Work at IDC, noted that many organizations struggle to fully realize the value of advanced cloud and AI-enabled workplace capabilities. Kyndryl’s approach to measuring and monitoring the digital employee experience enables companies to directly understand how new technologies enhance productivity, employee engagement, and overall growth.

The development of this new Experience Management capability drew upon Kyndryl’s digital workplace experts’ knowledge and expertise gained through successful transformative projects with global customers, such as Kantar, a leading marketing data and analytics company. These organizations have turned to Kyndryl to elevate and empower their employee experiences.

Kyndryl is committed to assisting customers at various stages of their digital observability journey. By implementing Experience Level Agreements (XLAs), it offers insights into how technology services impact an organization’s business objectives, providing tailored solutions for individual needs.