Tata Tele Business Services Enhances Unified Communication with Operator Connect Integration for Smartflo UCaaS

Tata Tele Business Services (TTBS) has elevated its Smartflo UCaaS (Unified Communication as a Service) voice solution, integrated with Microsoft Teams, by introducing support for the Operator Connect platform for Microsoft Teams Phone. This strategic enhancement takes the Smartflo UCaaS to new heights, offering customers the ability to seamlessly connect their telephone numbers on the Public Switched Telephone Network (PSTN) with Teams, transforming the unified communication experience for businesses.

Smartflo UCaaS, coupled with Operator Connect, provides users with unparalleled flexibility in connecting their telephone numbers with Teams, delivering a comprehensive and advanced communication solution.

Vishal Rally, Sr. Vice President – Product and Marketing at Tata Teleservices, expressed enthusiasm about this integration, emphasizing its significance in advancing unified communication within Microsoft Teams. Rally highlighted the transformative nature of Smartflo UCaaS with Operator Connect, stating that it bridges the gap between remote employees and the office, fostering stronger connections with employees and customers. He noted the offering as a transformative asset for businesses, providing unmatched flexibility for remote work, streamlined deployment, enhanced support, and cost optimization.

Shruti Bhatia, Country Head, Modern Work and Surface, India and South Asia, Microsoft, applauded the collaboration, considering it a significant step in empowering businesses with flexible and innovative unified communication within Microsoft Teams. Bhatia emphasized Microsoft’s commitment to delivering efficiencies and productivity through seamless PSTN calling services and reiterated their dedication to supporting businesses in their digital transformation journey.

The Smartflo UCaaS with Operator Connect offers a range of benefits for businesses:

• Leveraging TTBS’ existing telephony services: Operator Connect allows businesses to retain their existing TTBS telephony services, offering a seamless experience with a single Smartflo UCaaS interface integrated with Teams.
• TTBS-managed infrastructure: TTBS manages the PSTN calling services and Session Border Controllers (SBCs), reducing the burden on customers for hardware procurement and management, resulting in substantial cost savings.
• Faster, easier deployment: Smartflo UCaaS with Operator Connect enables seamless assignment of phone numbers to users, managed conveniently from the Microsoft Teams admin center.
• Enhanced support and reliability: TTBS’s direct peering with the Microsoft cloud ensures enhanced reliability and call quality. Technical support and SLAs enhance the overall support experience.
• Roaming Capability: Users gain the flexibility to carry their TTBS configured Teams number while roaming within India, ensuring uninterrupted communication on the move.

Smartflo UCaaS with Operator Connect features a comprehensive set of capabilities, including direct and assisted call transfer, smart call forwarding, parallel ringing across devices, voicemail services, advanced call capabilities, and a self-care management portal for users’ convenience.

This integration underscores TTBS’s commitment to democratizing technology and empowering businesses with cutting-edge solutions. Smartflo UCaaS with Operator Connect significantly enhances unified communication capabilities in Teams, facilitating a seamless transition toward a more connected and digitally empowered future. TTBS continues to take initiatives to empower businesses with innovative and reliable solutions, contributing to their digital maturity and enabling seamless operations in a flexible, scalable, and secure manner.