Kyndryl to Upgrade Canara Bank’s IT Operations

Kyndryl, the largest global IT infrastructure services provider, has entered into a partnership with Canara Bank, a prominent public sector bank in India. The collaboration aims to optimize Canara Bank’s business services, streamline operations, and modernize its IT infrastructure. As the trusted IT partner for Canara Bank, Kyndryl will enhance the bank’s end-to-end IT operations, covering core banking, IT infrastructure, applications, and network operations.

Kyndryl’s solution includes providing Canara Bank with a comprehensive view of its business services, utilizing advanced capabilities and tools for risk mitigation, and prioritizing service availability. The goal is to elevate customer service experiences by focusing on observability and reliability. A unified digital IT services dashboard will be deployed to offer employees a consolidated view of key performance indicators, tools dashboard, and knowledge repositories.

The implementation will feature advanced tools to incorporate preventive and predictive intelligence capabilities. This includes auto-remediation to reduce incidents, shorter maintenance timeframes, and improved application availability. The platform will be fine-tuned to identify and address IT failures and anomalies within Canara Bank’s infrastructure, offering data-driven insights such as outage predictions to enhance control over mission-critical operations.

Lingraju Sawkar, President of Kyndryl India, expressed gratitude for being a trusted partner to Canara Bank, emphasizing Kyndryl’s commitment to ensuring business continuity, risk mitigation, and improved performance indicators. Sri K Satyanarayana Raju, MD & CEO of Canara Bank, highlighted the bank’s goal of achieving operational excellence, profitability, and becoming the ‘Best Bank to Bank with’ in India. He acknowledged Kyndryl’s skills and expertise in critical technology management, foreseeing their contribution to the envisioned future.

Canara Bank, founded in 1906, has grown significantly, especially after nationalization in 1969, and currently serves over 11.19 crore customers through a vast network of branches and ATMs across India.

Kyndryl, listed on NYSE as KD, operates globally, serving enterprise customers in over 60 countries. The company specializes in designing, building, managing, and modernizing mission-critical information systems worldwide.