Kyndryl Introduces Services Orchestration Empowered by GenAI

Kyndryl, a global IT infrastructure services provider, has introduced its Kyndryl Workflow Orchestration services, a generative AI-powered technology aimed at enhancing service delivery and empowering customers to optimize their own services. This initiative utilizes no-code and low-code platforms to maximize business value for customers, moving beyond conventional IT optimization. Kyndryl aims to streamline business processes with a focus on improving employee experience, integrating Generative AI (GenAI) into these processes to enhance efficiency. The Kyndryl Workflow Orchestration services have already been employed for various use cases, including quick provisioning of handheld devices, construction site inspections via mobile applications, and automated employee onboarding. The integration of GenAI simplifies complex tasks, facilitates natural interfaces for executing tasks, and enables dynamic decision-making. Kyndryl plans to scale its Workflow Orchestration services, leveraging a library of 50 reusable assets to swiftly create new workflows for customers.