Kore.ai Introduces Latest XO Platform Version 11.0 for Enhanced AI-Driven Business Interactions

Hyderabad, India. April 18, 2024 — Kore.ai, renowned for its enterprise conversational and generative AI platform technology, has unveiled the Kore.ai Experience Optimization (XO) Platform Version 11.0. This release marks a significant advancement in facilitating AI-powered business interactions across various domains such as customer service, agent support, and search functionalities.

The upgraded features in XO V11.0 streamline the adoption of AI, allowing businesses to leverage its benefits tenfold faster. It equips enterprises with advanced AI automation tools, empowering them to craft tailored conversational experiences that align with their specific requirements.

Raj Koneru, the founder and CEO of Kore.ai, remarked, “Following a successful $150 million funding round, this latest innovation reaffirms Kore.ai’s leadership in generative AI. We’ve revolutionized the process for our platform users to swiftly introduce new AI-driven solutions to market and deliver value with efficiency and cost-effectiveness. XO V11.0 simplifies the complexities associated with building and managing AI, enabling businesses to harness its potential to drive scalable value.”

According to Gartner, Generative AI is projected to be integrated into 75% of Conversational AI offerings by 2026, a significant increase from 5% in 2023. This trend presents opportunities for businesses to seamlessly deploy complex, multifunctional applications.

Key features introduced by Kore.ai in this release include:

Unified Experience: Access all Kore.ai integrated products through a single interface, including Automation AI, Contact Center AI, Search AI, and Agent AI, facilitated by an intuitive app switcher.

Multi-LLM Generative AI: Employ multiple LLM models tailored to specific use cases for a more human-like conversational experience, with Kore.ai’s XO GPT model at the forefront, ensuring enhanced security and performance.

XO GPT Models: Utilize a suite of models designed to enable natural conversations through paraphrasing, summarization, and accurate interpretation of user intents, featuring lighter, faster, and cost-effective models optimized for customer experience conversational use cases.

Advanced Retrieval Augmented Generation (RAG): Enhance content discovery by leveraging company assets, with customizable extraction strategies, improved data management, and tailored chunking options, alongside the creation of prompts and business rules tailored to specific use cases.

Outbound Campaigns: Automate proactive customer outreach via voice messages, collections, and reminders, eliminating the need for human intervention with an agentless dialer.

Agent Assistance: Equip human agents with real-time guidance through guided instructions and playbooks, enhancing their performance and efficiency.

Enterprises worldwide can now capitalize on AI capabilities across Automation AI, Contact Center AI, and Search AI to drive comprehensive automation solutions that deliver tangible business value.

Kore.ai recently convened its global customer conference, Kore.ai Konversations 2024, bringing together over 200 leading companies to explore the evolving landscape of AI. At the event, the company showcased product updates, its innovation roadmap, and proprietary industry research.