Salesforce Expands Slack AI Offerings, Introducing Recap Feature for Daily Digests

Slack enhances its AI-driven platform by introducing native generative AI capabilities to users, including improved search functionalities, channel and thread summaries, and a new recap feature.

Businesses such as Wayfair and Beyond Better Foods rely on Slack AI to streamline their workflow and effectively surface and prioritize information.

Bangalore, India, April 18, 2024: Salesforce has announced that Slack AI, which utilizes conversational data to enhance productivity, is now accessible to all paid Slack customers with expanded language support. This enables businesses of all sizes to leverage a reliable and user-friendly generative AI experience integrated into their existing secure platform.

The updated Slack AI features include:

• A new recap feature that provides users with a daily morning digest containing summaries of channels they follow but may not always have immediate time for. Users can receive personalized recommendations for channels to add based on their Slack activity.
• Search answers that offer personalized and intelligent responses to conversational inquiries, providing clear and concise answers with direct citations to relevant Slack messages.
• Conversation summaries that generate highlights from accessible channels and threads, allowing users to catch up on unread messages or summarize activity over a specified time period.

The introduction of these features is significant as customers are already experiencing substantial time savings, with an average of 97 minutes per user each week using Slack AI for information retrieval and idea generation. However, despite the urgency expressed by executives to incorporate AI into their organizations, research from the Workforce Lab at Slack indicates that only a quarter of desk workers have experimented with AI tools in their workplace.

From large enterprises to small businesses, Slack AI enables customers to efficiently prioritize their information needs, fostering productivity and collaboration.