Kore.ai XO Express Brings AI Chatbots and Contact Center Solutions to Smaller Businesses

Kore.ai, a pioneer in enterprise conversational and generative AI technology, has launched XO Express for its XO (Experience Optimization) Platform. This new approach simplifies AI adoption for smaller businesses, enabling users without technical expertise to easily create AI chatbots and deploy affordable contact center solutions through XO Contact Center AI.

Smaller businesses, known for their strong customer relationships and deep market insights, often struggle with advanced AI technology due to limited resources and changing market demands. Kore.ai’s XO Express aims to address these challenges by making sophisticated conversational capabilities accessible to these businesses, facilitating improved digital experiences, cost efficiency, and growth without requiring specialized AI knowledge.

With XO Express, business users can implement AI chatbots across various functions, including marketing, sales, and support. The platform integrates seamlessly with multiple systems, ensuring a consistent brand experience while reducing the complexity and cost of managing AI chatbots from different providers. Additionally, XO Contact Center AI Express helps businesses build efficient contact centers for managing inbound voice calls and web chats, enhancing the voice interaction experience through a proprietary voice gateway.

Kore.ai’s founder and CEO, Raj Koneru, expressed enthusiasm about the new offering, stating, “Kore.ai is excited to make advanced AI technology more accessible to smaller businesses. With XO Express, building an AI chatbot becomes an intuitive, user-friendly experience, eliminating the need for technical expertise. This platform enables businesses to innovate and scale cost-effectively amidst technological advancements and rising customer expectations.”

AI chatbots can automate up to 80% of routine business interactions, and Gartner forecasts that by 2026, 75% of conversational AI solutions will include generative AI, making it easier for businesses to deploy complex applications. A recent TechAisle survey reveals that about 60% of small businesses and 84% of mid-sized companies are currently using or planning to use generative AI.

Bret Ingerman, former VP of IT at Tallahassee State College, FL, highlighted the advantages of XO Express, saying, “Kore.ai’s XO Express suite offers a user-friendly set of tools for creating powerful virtual assistants. These tools enable non-technical staff to design interactions and integrate with other systems, enhancing the capabilities of virtual assistants.”

Kore.ai invites businesses of all sizes to try XO Express with a free trial, aiming to democratize AI and drive business value through easy-to-use automation and contact center solutions.