Infosys and ServiceNow Enhance AI Partnership to Transform Service Delivery

Infosys (NSE, BSE, NYSE: INFY), a global leader in advanced digital services and consulting, has announced a broader strategic alliance with ServiceNow to advance end-to-end managed services. This collaboration will leverage the AI capabilities of the Now Platform alongside Infosys’s Enterprise Service Management Café (ESM Café) to drive enterprise business transformation.

Through this expanded partnership, Infosys will work to expedite the implementation of ServiceNow for enterprises like First Abu Dhabi Bank (FAB) by 30 to 40 percent, speeding up time-to-value. The initiative will deliver a full range of services, including licenses, and the deployment of Infosys ESM Café, an AI-driven plug-and-play solution within Infosys Cobalt— a suite of services, solutions, and platforms designed to accelerate cloud adoption. The Infosys ESM Café features over 70 applications, encompassing diverse modules and ServiceNow capabilities, including AI and sustainable digital solutions.

Cathy Mauzaize, President for Europe, Middle East, and Africa at ServiceNow, commented: “We are thrilled to see Infosys harnessing our AI platform to transform globally recognized financial institutions such as FAB. This collaboration highlights our platform’s potential to revolutionize service delivery and enhance operational efficiency. It represents a significant milestone in our ongoing partnership with Infosys, demonstrating their commitment to advanced digital transformation and delivering exceptional value through our platform.”

Umashankar Lakshmipathy, EVP and Head of Cloud, Infrastructure, and Security Services, EMEA at Infosys, stated: “We are enthusiastic about our collaboration with ServiceNow to offer enterprises comprehensive managed services utilizing the ServiceNow platform. Our established relationship with ServiceNow and expertise with their platform, combined with the Infosys ESM Café, will help companies like FAB enhance efficiency, productivity, and continuous service improvement. This partnership illustrates how leading-edge AI technology can generate transformative solutions and tangible business benefits for our clients.”