Gartner Forecasts Everyday AI and Digital Employee Experience Will Achieve Mainstream Status in Less Than Two Years

According to Gartner’s Hype Cycle for Digital Workplace Applications, 2024, Everyday AI and Digital Employee Experience (DEX) are anticipated to become widely adopted within the next two years.

Matt Cain, Distinguished VP Analyst at Gartner, noted, “Everyday AI is set to reduce digital barriers by assisting employees with writing, researching, collaboration, and brainstorming. This technology is integral to DEX, which focuses on enhancing digital skills and reducing friction, essential factors for organizational success through 2030.”

This year has seen a shift in focus from hybrid and remote work to a strategic emphasis on Everyday AI. In the Hype Cycle, Everyday AI is currently positioned at the Peak of Inflated Expectations.

Adam Preset, VP Analyst at Gartner, commented, “Everyday AI is designed to boost work efficiency, allowing employees to complete tasks with greater speed and confidence. This marks the beginning of a new era where AI functions more as a collaborator than a mere tool.”

As companies seek to enhance productivity beyond traditional software improvements, Everyday AI offers significant benefits, including advanced tools for information synthesis, comprehensive responses, and easier report creation. Preset added, “Everyday AI will evolve to handle more complex tasks with minimal input, representing the future of productivity.”

Organizations are increasingly becoming digital workplaces, making it crucial to develop strategies to measure and improve DEX. Effective DEX practices are vital for attracting and retaining talent, boosting engagement, and achieving business goals. Currently in the Trough of Disillusionment on the Hype Cycle, DEX requires a comprehensive approach involving both IT and non-IT partners to build an environment that supports new working methods.

Gartner clients can access detailed insights in the “Hype Cycle for Digital Workplace Applications, 2024.”

Further insights on AI and digital transformation trends will be explored at the Gartner IT Symposium/Xpo, a premier conference for CIOs and IT leaders. The symposium will cover topics such as AI, cybersecurity, and data analytics. For updates, follow #GartnerSYM on X and visit the Gartner Newsroom.

Upcoming Gartner IT Symposium/Xpo events are scheduled as follows:
– September 9-11, 2024 | Gold Coast, Australia
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– November 4-7, 2024 | Barcelona, Spain
– November 11-13, 2024 | Kochi, India