Kore.ai Introduces XO Automation and Contact Center AI on AWS Marketplace

Kore.ai, a leader in enterprise conversational and generative AI technology, has announced that its Kore.ai XO Automation and Kore.ai Contact Center AI products are now available on the AWS Marketplace. This digital catalog allows customers to easily find, purchase, deploy, and manage third-party software and services to support their business operations.

Kore.ai XO Automation AI leverages large language models (LLMs) and generative AI technology through a no-code interface, enabling businesses to create, manage, and deploy AI chatbots for automating customer interactions across over 40 voice and digital channels. It supports multilingual communication in more than 130 languages.

The platform offers advanced capabilities including Retrieval Augmented Generation (RAG) for generating responses, multi-engine natural language understanding (NLU) powered by LLMs, and Responsible AI features to ensure security and scalability. These features enhance customer interactions, employee engagement, and operational efficiency.

Kore.ai’s Contact Center AI improves customer service by analyzing conversations, automating tasks, and delivering personalized interactions, thereby boosting overall satisfaction. Integrated with the Kore.ai Experience Optimization (XO) Platform, it automates up to 80% of interactions, reduces wait times, and enhances efficiency. It also provides real-time advice, automated summaries, coaching, and guided interactions through AI-powered playbooks.

With the availability of Kore.ai XO Automation AI and Kore.ai Contact Center AI on AWS Marketplace, AWS customers can now access these solutions directly within their accounts. This integration simplifies the acquisition and management of these tools, which are recognized by analysts such as Gartner, Forrester, and G2 for their effectiveness in optimizing customer service.

Raj Koneru, CEO and Founder of Kore.ai, stated, “As the world shifts towards an AI-first approach, we are excited to offer advanced AI-powered solutions to AWS customers. Kore.ai’s open architecture and generative and conversational AI platforms are designed to help businesses achieve their goals safely and effectively. We believe that our technology, combined with AWS, will drive transformative results for enterprises.”

Kore.ai XO Automation and Contact Center AI are now available on AWS Marketplace. For more details, visit Kore.ai.