ZEPIC Unveils Major Product Enhancements: Introducing Zenie AI Engine, Team Inbox, and a Cardless 14-Day Free Trial

Revolutionizing Marketing with AI-Driven Intelligence, Seamless Communication, and Unmatched Accessibility

ZEPIC, a leading unified customer engagement platform, has announced three significant product updates aimed at transforming the way businesses connect with customers and improve marketing efficiency. The new releases include Zenie, ZEPIC’s cutting-edge AI engine; Team Inbox, a unified interface for managing customer conversations; and a 14-day cardless free trial, enabling marketers worldwide to experience the platform without upfront financial commitments.

Zenie: AI-Powered Marketing Automation

Zenie, ZEPIC’s new AI engine, is now available to all users, leveraging large language models (LLM) and advanced natural language processing to streamline tasks across the platform. Unlike traditional AI assistants, Zenie integrates seamlessly into every ZEPIC module, supporting everything from user onboarding and data unification to campaign execution and analytics.

Key features of Zenie include:
– Continuous learning and assistance for users
– Automated campaign design, customer segmentation, and summaries
– Secure operations with built-in guardrails
– Customizable AI with user-specific models
– Available across all pricing tiers

“Zenie is more than just an AI Copilot,” said Naveen Venkatesan, Co-CEO & Product Head at ZEPIC. “It’s a proactive assistant that learns, adapts, and helps users achieve better outcomes, from data organization to executing personalized campaigns quickly and efficiently.”

Rajnesh Prasad, Regional CMO at Vodafone Fiji, praised Zenie for its ability to deliver personalized customer engagements at scale, enhancing both B2C and B2B interactions. Similarly, Srishti Narayan, CMO at Tourism Fiji, highlighted its potential to create more meaningful customer experiences in the fast-paced travel industry.

Team Inbox: Simplifying WhatsApp Customer Service

ZEPIC also launched Team Inbox, a new feature that consolidates customer inquiries from multiple channels into one interface. This tool enables teams to collaborate and efficiently resolve customer service requests, with a specific focus on managing WhatsApp communications, including promotional and transactional messages.

Cardless 14-Day Free Trial: No-Risk Exploration of ZEPIC

To make the platform more accessible, ZEPIC now offers a 14-day free trial that does not require a credit card. This trial allows businesses to experience the full suite of AI-powered tools and features, enabling them to explore ZEPIC’s capabilities without any initial financial commitment.