Freshworks Launches Freddy AI Agent to Revolutionize Customer and Employee Experiences

Freshworks has introduced its new Freddy AI Agent, designed to simplify and enhance customer service (CX) and employee support (EX). The AI agent can be deployed without code or consultants in just minutes and has already helped beta users autonomously resolve over 40% of customer and IT service tickets. Integrated with Freshdesk and Freshservice, Freddy AI Agent offers personalized, 24/7 assistance across multiple channels while improving productivity and efficiency for mid-sized companies like Porsche eBike and Live Oak Bank.

With features such as rapid deployment, autonomous operations, and multi-language support, Freddy is built to provide hyper-personalized service while ensuring high security and compliance. This AI-driven solution is transforming how organizations manage digital work and address complex customer and employee service needs, allowing businesses to focus on high-value tasks.

The launch follows the 2023 introduction of Freddy AI’s suite of tools, which includes Freddy Self Service, Freddy Copilot, and Freddy Insights.

For more details,  sign up for the virtual AI Summit on November 12.