ServiceNow and NVIDIA Join Forces to Drive Enterprise Adoption of Agentic AI

ServiceNow has expanded its partnership with NVIDIA to speed up enterprise adoption of Agentic AI, aiming to integrate native AI agents within the ServiceNow platform using NVIDIA’s NIM Agent Blueprints. This collaboration allows businesses to harness AI-driven solutions across diverse industries, unlocking new levels of productivity and efficiency.

The companies will co-develop AI agent use cases, leveraging six years of joint efforts in AI. Together, ServiceNow’s Now Platform and NVIDIA’s AI Enterprise tools—including the NeMo framework, NIM microservices, and DGX Cloud—are designed to optimize productivity and simplify complex workflows.

Bill McDermott, ServiceNow’s CEO, highlights the transformative impact of generative AI (GenAI) on enterprise operations, while NVIDIA’s CEO Jensen Huang notes that accelerated computing and GenAI will bring a new wave of productivity. An early focus will be on cybersecurity, with AI agents designed to automate vulnerability analysis and support human agents with rapid insights, expected to release in early 2025.

This partnership extends beyond individual workflows to industry-specific AI solutions. Initial AI agent use cases, such as Customer Service Management (CSM) and IT Service Management (ITSM), will help reduce resolution times, enhancing the productivity of live agents. Major customers, including Siemens, TRIMEDX, American Honda, and Visa, are already leveraging ServiceNow’s GenAI solutions to improve service efficiency, streamline operations, and boost employee productivity.

The initial AI agents are available for select customers as part of the Xanadu release, while broader AI functionality, including vulnerability analysis for container security, will be launched in early 2025. This partnership highlights ServiceNow and NVIDIA’s commitment to advancing enterprise AI applications for better customer and operational outcomes.