CHANNEL NEWS

Verint, the Customer Engagement Company, has launched Verint Enterprise Experience Management (XM), a solution that provides powerful capabilities for delivering experience insights across a brand’s customer touchpoints. As consumer behavior evolves, access to data becomes increasingly important for enterprise customer experience (CX) leaders to understand what consumers want and how they feel in real-time. However, the volume of data can …

Plotch.ai, a leading technology enabler of ONDC, has partnered with Google Cloud to introduce an ONDC-in-a-Box solution. This collaboration aims to facilitate the faster adoption of ONDC technology by enterprises in a seamless manner. ONDC is an initiative by the Indian government to boost e-commerce penetration in India. By 2030, digital consumption is anticipated to grow five-fold, reaching $340 billion, …

Oracle has announced the addition of generative AI-powered capabilities to Oracle Fusion Cloud Human Capital Management (HCM). These new capabilities, supported by Oracle Cloud Infrastructure (OCI) generative AI service, are integrated into existing HR processes to enhance productivity, improve the candidate and employee experience, and streamline HR operations. Generative AI enables employees to summarize, author, and recommend content, reducing friction …

A recent report released by Unisys sheds light on the role of IT, cloud, and AI in business transformation, revealing that companies are determined to prioritize digital investments despite economic downturns. The study highlights the importance of digital capabilities in driving growth and managing costs simultaneously, while also uncovering challenges that hinder companies from fully realizing their digital potential. Key …

Tata Consultancy Services (TCS), one of India’s leading IT service providers, has secured a major contract to operate and maintain the government procurement platform, GeM. The announcement was made by Commerce and Industry Minister Piyush Goyal, who emphasized the significance of GeM as India’s largest software exporter.Launched in 2016, GeM is a revolutionary platform that enables all central government ministries …

Indian IT giant Infosys has won a digital transformation contract worth $454 million from Nordic-based Danske Bank, spanning a period of five years. As part of the deal, Infosys will also acquire Danske Bank’s IT center in Bengaluru, which employs 1,400 professionals. The agreement has the potential to be extended for an additional three years and aims to accelerate the …

Indian IT leaders have expressed the highest level of confidence in their existing IT infrastructure’s preparedness for artificial intelligence (AI), according to the Equinix 2023 Global Tech Trends Survey. The study found that 85% of surveyed IT leaders in India believe their infrastructure is ready for the demands of AI, while only 56% in the broader Asia-Pacific region share the …

In a reaffirmation of its dedication to the growth of India’s small businesses, Meta has announced two new skilling initiatives in the country. The tech giant has forged a partnership with the Confederation of All India Traders (CAIT) to provide training for 1 million traders on the WhatsApp Business App over the next three years. Additionally, Meta has launched the …

Global banking and investment services IT spending is projected to grow by 8.1% in 2023, reaching a total of $652.1 billion, according to Gartner, Inc. The largest growth is expected in software spending, with a significant increase of 13.5% anticipated for the same year. Debbie Buckland, Director Analyst at Gartner, highlighted the impact of current economic conditions on technology investments …

Hewlett Packard Enterprise (HPE) has recently announced a significant expansion of its offerings and innovation across multiple fronts, including the HPE GreenLake edge-to-cloud platform, hybrid cloud services, private cloud portfolio, and partner ecosystem. These developments aim to provide customers with enhanced flexibility, choice, and capabilities in their hybrid and private cloud strategies. One of the notable highlights is the completion …