CHANNEL NEWS

The next phase of Avaya and Alcatel-Lucent Enterprise’s strategic partnership was announced at GITEX Global, allowing global enterprises to innovate more easily without the need for operationally disruptive technology replacement initiatives. Building on their existing partnership, which sees ALE provide Avaya OneCloud CCaaS to their customers and Avaya provide ALE Digital Age Networking solutions to their clients, both companies are …

Amazon Web Services has announced the launch of a new AWS Local Zone in Delhi, India. AWS Local Zones are a type of infrastructure deployment that places AWS compute, storage, database, and other services near major population, industry, and information technology (IT) centres, allowing customers to deploy applications with single-digit millisecond latency to end users or on-premises data centres. Customers …

Trellix has announced the expansion of its XDR platform. Trellix XDR enables the company’s 40,000+ customers to increase their cyber resilience, maximize the value of their existing security tools, and decrease mean time to detection and response. Trellix XDR The upgraded XDR engine, which will be available in the fourth quarter of 2022, will provide security operations teams with enhanced …

L&T Technology Services Limited has announced that it is collaborating with Qualcomm Technologies, Inc. to deploy end-to-end solutions for the global 5G Private Network Industry utilizing their combined core expertise in the Hi-Tech & Telecommunication domain. LTTS and Qualcomm Technologies will combine core competencies in telecommunication solutions and services to benefit end-customers in the manufacturing and warehousing/logistics sectors. As the …

UiPath has announced during its FORWARD 5 global user conference that it is engaging with Microsoft to build best-in-class automation experiences and integrations between the two strategic partners. Microsoft Azure, including the UiPath Automation Cloud, is a preferred cloud platform for UiPath, and UiPath is a preferred enterprise automation partner at Microsoft. UiPath and Microsoft will collaborate and innovate to …

Genesys has introduced Genesys Cloud AI Experience, a new solution designed to help organizations optimize customer journeys through accelerated experience innovation powered by smarter personalization, automation and prediction. Genesys has expanded its experience orchestration capabilities with the new solution, enabling organisations to listen to and understand customers and employees through the seamless coordination of technology, interactions, and touchpoints. Genesys Cloud …

Trellix, a cybersecurity company delivering the future of extended detection and response (XDR), has launched Trellix Xtend, a new partner programme designed to boost profitability, engagement, and growth across its global partner ecosystem. Trellix also announced new Trellix XDR technology integrations via the Security Innovation Alliance, a programme that simplifies the development of interoperable security products for complex customer environments. …

Customers expect to be able to contact you quickly and easily in order to have their questions answered. As a result, IVR allows them to quickly connect with customer support. During IVR communication, customers frequently encounter too many complex IVR menus, which degrades the customer experience and frustrates them. Thus, NovelVox goes a step further and launches Visual IVR, transforming …

Quantum Corporation has announced an expanded partnership with Atempo, a leading European software vendor known for its award-winning Tina and Miria data protection and unstructured data management software. The companies are introducing validated solution bundles that combine Atempo Tina software, a Quantum media server, and Quantum secondary storage solutions as part of the expanded partnership. Quantum will resell Atempo Tina …

Coforge Limited has announced a new alliance with Databricks, the lakehouse company. As a Databricks consulting and implementation partner, Coforge will leverage Databricks’ Lakehouse Platform to provide industry-specific solutions and services for organizations worldwide. Coforge and Databricks will cater to the broader data modernization concerns faced by customers across industries as part of this agreement, which is aligned with Coforge’s …