Interview

In an exclusive interview with Amit Singh, Badri Gomatam, Group Chief Technology Officer of STL (Sterlite Technologies), shares his insights on the transformative potential of fiber optic sensing (FOS) technology in India. He discusses STL’s innovations, the critical role of fiber optics in 5G and IoT infrastructure, and the company’s efforts to drive awareness and adoption across sectors like telecommunications, …

In an era where digital transformation and cloud adoption are reshaping the IT landscape, Paresh Shah, CEO of Allied Digital Services, delves into the competitive forces at play in the IT channel segment. In an engaging interview with Amit Singh, Shah highlights how customer experience (CX) has emerged as a pivotal factor in the race for success. From implementing AI-driven …

Nilesh Kuvadia, Founder Director of ITCG Solutions, shares his insights into maintaining high standards of customer experience in an evolving IT landscape. During his brief interaction with Amit Singh, he discusses the challenges of delivering personalized service, the strategies that have helped his company build lasting client relationships, and how focusing on CX has driven significant business outcomes for ITCG …

In an era where technological advancements and shifting market dynamics redefine business landscapes, the Business Process Services (BPS) industry is undergoing significant transformation. Gopal Venkataramanan, Head of Business Process Services at Mindsprint, discusses how his organization is leading the charge with innovative solutions such as AI-driven automation, data analytics, and a focus on sustainability. In this insightful interview with Amit …

In today’s competitive market, customer experience (CX) is more than a buzzword—it’s a business imperative. Anuj Gupta, CEO of Hitachi Systems, in an in-depth interaction with Amit Singh, shares insights into how the company has transformed its approach to customer service, leveraging proactive engagement, technology, and personalized solutions to meet evolving client needs. From overcoming talent shortages to utilizing AI …

In a rapidly evolving IT landscape, customer experience (CX) has emerged as a crucial factor that differentiates market leaders from the rest. Gunjana Shah, Chief Marketing Officer at Insight Business Machines, shares how his organization has adapted to the changing expectations of customers in the post-pandemic era. From overcoming logistical challenges in tier-3 and tier-4 cities to integrating advanced technologies …

  In a rapidly evolving data landscape, Snowflake has positioned itself as a key player, enabling enterprises to harness the power of AI and analytics. In an insightful conversation with Amit Singh, Vijayant Rai, Managing Director, India, Snowflake, and Dhiraj Narang, Director, Head of Partnerships (India), at Snowflake, discuss the growing role of the Data Cloud in driving innovation, the …

Over the years, ASIRT has expanded its focus from purely information technology to include security solutions, telecom, and cloud services, reflecting the dynamic nature of the tech landscape. In this interview with Amit Singh, Bharat Chheda, President, ASIRT, discusses the significant challenges facing channel partners today, including shrinking margins and the rapid influx of new products. He also highlights association’s …

In this insightful interview with Amit Singh, Russell Chen, South Asia Sales Manager, International Business, Synology, discusses the challenges organizations face during IT transformation and how the company is addressing these through its innovative products and strategic partnerships. He also delves into the recent trends in the NAS market and Synology’s plans for future expansion, including the launch of enterprise-level …

In an insightful conversation with Biren Yadav, CEO of Bluecom, Amit Singh explores the dynamic landscape of IT and the pivotal role Bluecom plays in driving technological innovation. Yadav shares his vision for the company, detailing Bluecom’s evolution from a traditional hardware distributor to a comprehensive solutions provider, aligning with the rapidly changing needs of the IT industry. He emphasizes …