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Of late, the Ratnakar Bank was thriving to transform its business structure to offer wider ranges to its esteemed customers. They were looking for a IT Hosting Service Provider who would not only help them in transforming the business modal but will also offer a long-term relationship. For this Netmagic gave different solutions to the bank to improve their productivity.
The Issue
To fulfill the demands of the internal and external customers, Ratnakar Bank is looking to completely transform its Business modal. To give its customers enhanced service and customer satisfaction the bank is leaving no stone unturned and is expanding its offerings for them. To achieve the target, the bank realized that a robust IT infrastructure was essential to drive its business transformation initiatives; hence they decided to partner with a managed IT hosting service provider.
The Challenges
The key challenges in catering to the requirements of Ratnakar Bank include:
Employee training to embrace new technology seemed an uphill task.
Huge project in terms of size and complexity.
Streamlining the business operations
The Solution
- Core banking infrastructure is hosted on the AIX platform with multiple LPARs as per application requirements in high availability environment
- IDC & Managed Hosting – PetaVault (Electronic Backup), Leased Line, Dedicated Servers, Firewalls, Load Balancing, Ethernet, Dedicated NOC, Switches, Routers
- Mail & Messaging – Mail Security, Microsoft SPLA
- Infrastructure Management Services – Infra Manage, Infra Monitor
- Managed Security Service – Comprehensive Network Attack Monitoring
Benefits to Ratnakar Bank
- High availability of IT infrastructure supported by 99.9% uptime SLA for their Internet Banking service.
- Round the clock support, maintenance and technical expertise assuring faster turnaround times (TAT) and improved performance levels.
- A robust and a scalable IT infrastructure helped support Ratnakar Bank’s expansion and growth plans.
- Enhanced security for their internet banking services to assure safety of their sensitive customer information.
Value Proposition
Being a huge project in terms of size and complexity a need for IT expertise and experience arises where Netmagic played a crucial role. Team’s expertise, agility, and flexibility in working out solutions met the needs of the Bank.
Netmagic host Ratnakar Bank’s entire Internet banking services infrastructure including hardware, patching and database management. Despite numerous hurdles, Netmagic was able to migrate the bank’s Internet banking services infrastructure seamlessly to its datacenter within a short span of four days. Netmagic’s team worked in close coordination with the bank and the Internet banking application provider to understand the workflow, future growth plans and setting up the necessary backup mechanism before migrating the application to its facility.
Netmagic also helped Ratnakar Bank in building the infrastructure for its core banking application (on AIX platform with multiple LPARs) from scratch. This also includes setting up of mailing and back office infrastructure. Netmagic also set up a DR facility for Ratnakar Bank.
Netmagic supports and manages firewalls, network links from multiple service providers connecting all branches of the bank across the country and servers (OS and DB) spread across its datacenters for Ratnakar Bank. Netmagic has also provided DR services to the bank on both Windows and Linux platforms in physical as well as virtual environment.
Netmagic worked out a cost structure where the Bank spends on IT on an OpEx model that does not affect its cash flows.
Anup Purohit, Head – IT, Ratnakar Bank, “We have worked out a model with Netmagic where our spend on IT is not only cost efficient but also gives us the flexibility to manage our cash flows. We got the benefit of avoiding a huge CapEx and reusing that CapEx for business purposes. We adopted a linear way of allocating IT spends where we do not have to provision for a huge CapEx initially and we pay for what we use. This was a great value add where I did not have to utilize my cash, instead I re-invested that into the business to get more business.”
Ratnakar Bank has realized significant business benefits out of the present engagement with Netmagic Solutions. Netmagic’s round the clock support, maintenance and technical expertise ensures faster turnaround times (TAT) and improved performance levels for Ratnakar Bank.
