UB reduces costs with Summit IT Management Suite

Profile

United Breweries Limited is India’s largest beer company, operating 18 breweries across India, with a market share of over 50%. It is the proud owner of the Kingfisher brand, which has achieved international recognition consistently, and won many awards at international beer festivals. Kingfisher Premium Lager beer is currently available in 52 countries outside India and leads the way amongst Indian beers in the International market.

Quality leadership is a key to the long term success of the United Breweries. Limited in an increasingly competitive marketplace. The company relies on its internal systems, including mission-critical IT management systems, to

Meet the fast growing demands

Ensure 100% uptime

Flexible yet comprehensive reporting

Rapid incident resolution

Cost effective solution

Challenges

Business Issues:

· On-premise solution from HP difficult to use
· Required a great deal of customization
· Costly changes to accommodate evolving needs
· Discrete tools, cumbersome data collation
· Fragmented management reporting– undermining quality of IT decision making
· Significant onsite personnel training requirements and support cost structure

Business implications:

· Required highly- trained individuals–thereby increasing support cost
· Increased customization cost
· Multi location support, a challenge
· Lack of integration across process areas– creating fragmented data views

Solution Requirements

· A cloud-based IT management solution

· Highly cost effective solution
· Integrated solution
· Low in house maintenance requirement
· Seamless customization and refinement to future business needs
· Real- time dashboards and stringent SLA adherence

Solution

In the summer of 2011, United Breweries embarked on a quest to find a comprehensive, yet cost- effective, solution to their IT management problems. They quickly determined that the cloud- based IT management solution from SUMMIT Software, SUMMIT IT Management Suite, was the best option available. SUMMIT Service Management and SUMMIT Availability Management met United Breweries’ specific needs for:

Integrated functionality

Comprehensive features

·Cost effectiveness
· Cloud-based solution
·Seamless Customizations
·Real-time dashboard reporting

After an implementation period and rapid training of related personnel, SUMMIT Service Management went live with minimal disruption to United Breweries. The SUMMIT Availability Management solution was also implemented; the expectation was that issues related to network and server availability, bandwidth utilization, troublesome trends and more would be made visible to IT management with sufficient lead times to pre-emptively avoid problems and maintain optimal service levels.

Benefits

The IT operations staff at United Breweries was immediately able to see the following benefits

Primary Benefits:

· Significant cost reduction

O Cost-effective, cloud-based IT service management is easy to implement and manage

O No CAPEX investment and the solution can be scaled as required

· Adherence to stringent SLAs
· Effective monitoring of server availability, bandwidth utilization
· Comprehensive reporting with real time dashboards
· Automatic call logging for any service disruption
· Fully automated workflows with service catalog
· Improved customer satisfaction

Secondary Benefits:

· No migration headaches are involved and the cloud-based solutions are automatically migrated when technologies are changed and updated
· Enhance the IT service management capabilities of United Breweries internally
· Call volume reduction–enabling enhanced IT productivity

Results

Immediate benefits from comprehensive reporting, extreme ease of use, and integrated functionalities
Dramatically reduce the time required to determine the status of incidents, respond to users, and build-out the knowledge base
Simplify server and network management with auto-logging of calls for any service disruptions
No migration headaches since the cloud-based solutions are automatically migrated to the latest versions of the underlying applications and technologies
Pre-emptively avoid problems and maintain optimal service levels with visibility into troublesome trends
No CAPEX investment needed