“As majority of customer queries can be resolved with standardized responses, the bot-driven solution helps enterprises provide seamless and fast experience to the customers.”
Enterprises can Off-Load Huge Costs with our Communication Solutions: Route Mobile
Route Mobile is a cloud communication platform provider, catering to enterprises, over-the-top (OTT) players and mobile network operators (MNO). Their range of enterprise communication services includes smart solutions in messaging, voice, email, and SMS filtering, analytics and monetization. Since its inception in 2004, Route Mobile has been enhancing mobile communications through technology upgrades and product innovations. Tushar Agnihotri, CEO – India, Route Mobile, highlights the unique proposition and benefits the company offers to its customers through solutions catering across various communication layers.
Tushar Agnihotri ,CEO – India at Route Mobile Ltd speaking about Route Mobile Ltd.
Please talk about your range of solutions?
We offer platform which effectively allows enterprises to communicate with the end customers seamlessly across multiple communication layers. Our range of enterprise communication services includes smart solutions in messaging, voice, email, SMS filtering, and analytics. We are also working on upcoming technologies like ICS which would convert conventional SMS inbox into a tool which can receive and communicate rich media including videos and PDFs. In addition, we are offering solutions on WhatsApp and will soon provide solutions on platforms like Viber and WeChat. We are also working to develop solutions on RCA.
What are the benefits your customers derive from your solutions?
Our solutions facilitate seamless communication between the end-customers and the enterprises. Enterprises can off-load huge costs they incur to run call centers for customer communication. In many cases, enterprises need to hire hundreds of customer service executives for various queries, doubts and grievances. This results in huge operational expenses. Our solution on multiple communication layers offers AI-led bot to address and answer customer queries up to a certain level. As majority of the customer queries can be resolved with standardized responses, the bot-driven solution helps enterprises provide seamless and fast experience to their customers. Majority of the physical interactions can be replaced by bot-driven interactions over WhatsApp, Viber, SMS and so on.
Enterprises will be able to cut down the size of call center as they gradually start moving customer queries and grievances towards our solution. This results in huge savings on manpower and operational expenses.
What are the additional benefits your solutions offer to customers?
Besides facilitating seamless communication between enterprise and customers, our products also enable enterprises including banks to send alerts and notifications to their customers for transactions at the bank or ATM. In addition, our solutions allow enterprises to reach out to their customers with new offerings like new products or offers. Enterprises can also follow up with the customers on their recorded messages or responses in a particular case.
What is your go to market strategy?
Our marketing strategy is largely around the BFSI sector. We are putting a lot of effort by giving them a lot of customization opportunities catering to their unique demands and requirement. With our expertise in the BFSI sector, we can provide efficient solutions catering to all the functions and processes of the banks making them more process-oriented and competent.