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Kore.ai, a leader in conversational and generative AI technology, has announced that its Kore.ai XO Automation and Kore.ai Contact Center AI products are now available on AWS Marketplace. This digital catalog allows customers to find, purchase, deploy, and manage third-party software and services for their business needs.
Kore.ai XO Automation AI features a no-code interface and leverages LLM and Generative AI technology to help businesses create, deploy, and manage AI chatbots for automating interactions across over 40 voice and digital channels. It supports omnichannel, multilingual communication in more than 130 languages.
The platform includes advanced Retrieval Augmented Generation (RAG) for generative responses, multiengine natural language understanding (NLU) powered by LLMs, and Responsible AI features with built-in safeguards. These capabilities enhance security, scalability, and efficiency, improving customer experience, employee engagement, and operational effectiveness.
Kore.ai’s Contact Center AI optimizes customer service by analyzing conversations, automating tasks, and offering personalized experiences that boost customer satisfaction. Integrated with Kore.ai’s Experience Optimization (XO) Platform, it automates up to 80% of interactions, reduces wait times, and enhances efficiency. The system includes Agent AI, which provides real-time support, interaction summaries, coaching, and guided workflows.
AWS customers can now access Kore.ai’s solutions directly through the AWS Marketplace, streamlining their acquisition and management processes. Kore.ai’s technology, recognized by Gartner, Forrester, and G2, is designed to optimize customer service and drive business results.
Kore.ai CEO and Founder Raj Koneru commented, “As the world shifts towards an AI-first approach, we aim to deliver cutting-edge AI solutions to AWS customers. Our platforms, combined with AWS’s power, will help businesses achieve transformative results safely and effectively.”
