CHANNEL NEWS

Tech Data, part of TD SYNNEX, has broadened its distribution alliance with Cisco in India. This expanded partnership aims to enhance digital transformation and drive growth within the Indian networking sector. By combining Cisco’s advanced technology solutions with Tech Data’s expertise, the collaboration will enable reseller partners to explore new opportunities in connectivity. Cisco’s extensive technology portfolio includes innovations in …

Infosys (NSE, BSE, NYSE: INFY), a global leader in advanced digital services and consulting, has announced a broader strategic alliance with ServiceNow to advance end-to-end managed services. This collaboration will leverage the AI capabilities of the Now Platform alongside Infosys’s Enterprise Service Management Café (ESM Café) to drive enterprise business transformation. Through this expanded partnership, Infosys will work to expedite …

New findings from ServiceNow reveal that Indians spent over 15 billion hours on hold with customer service in 2023, causing an economic loss estimated at $55 billion. The ‘Customer Experience Intelligence Report 2024’ highlights that, on average, each individual lost more than one day annually dealing with service delays, with 66% of respondents considering switching brands if issues aren’t resolved …

Pantherun Technologies, known for its cutting-edge data encryption solutions, has announced a strategic partnership with AMD, a leader in high-performance computing, to develop advanced TCP/IP encryption technologies. This collaboration aims to secure industrial communications across critical sectors such as manufacturing, railways, and smart cities. The joint effort between Pantherun and AMD addresses key issues: unencrypted TCP/IP channels in crucial infrastructure …

Akamai Technologies, Inc. has unveiled its latest State of the Internet (SOTI) report, revealing a dramatic surge in cyberattacks on APIs and applications. In June 2024 alone, Akamai detected over 26 billion attacks worldwide. The report highlights a 65% increase in such attacks over the past year in the Asia-Pacific and Japan (APJ) region, particularly impacting the financial services and …

Kore.ai, a pioneer in enterprise conversational and generative AI technology, has launched XO Express for its XO (Experience Optimization) Platform. This new approach simplifies AI adoption for smaller businesses, enabling users without technical expertise to easily create AI chatbots and deploy affordable contact center solutions through XO Contact Center AI. Smaller businesses, known for their strong customer relationships and deep …

Google is on the verge of introducing a new feature for its AI model, Gemini, which will enhance the way users edit AI-generated images. This upcoming feature will allow for precise modifications, enabling users to adjust specific elements within the images more easily. Currently, users often have to start from scratch to make changes to AI-generated visuals, but this new …

Mphasis, a mid-tier IT services firm, has reported a modest 2.1% rise in net profit for the first quarter, reaching Rs 404 crore. According to CEO Nitin Rakesh, a significant portion of the company’s current deal pipeline—about one-third—is driven by artificial intelligence. In the quarter ending June 30, Mphasis saw its revenue from operations climb by 0.2% sequentially and 4.6% …

Infosys McCamish Systems LLC (IMS) is now facing its fourth class action lawsuit related to a 2023 data breach, according to a filing with the U.S. Securities and Exchange Commission. This latest complaint, filed on July 8, 2024, in the U.S. District Court for the Northern District of Georgia, follows three previous suits since the breach exposed personal data of …

Bangalore, India, July 25, 2024 – Lenovo (HKSC: 992) has launched the second edition of its ‘Smarter Data Management Playbook,’ based on insights from over 550 CIOs and IT decision-makers across Asia Pacific, including more than 100 in India. Commissioned by Lenovo and conducted by IDC, the report focuses on crucial aspects of AI data management for 2024, covering data …